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NHS turns to Alexa for help


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UPDATED

01 AUG 2019


With voice-driven technology becoming a more common feature at home, many people are pleased to learn NHS verified information will be available on Amazon devices. Many people struggle to access the internet, so this service will be of benefit to older people and blind people if they have and use these devices.

Voice search frequently features for many people, and the numbers of people using it are increasing. By 2020, half of the total searches will be made with voice-assisted technology. For people suffering from a common illness, there is general information which can be shared quickly and effectively. If this information helps make informed decisions and correct choices, it will minimise pressure on the NHS.

There is no denying NHS trusts and professionals are keen to make progress with digital technology. In the NHS Long Term Plan, digital services lie at the centre, and there is scope for significant development.

There is a need to give people support and backing

Matt Hancock, the Secretary of State for Health and Social Care, said; “We want to empower every patient to take better control of their healthcare and technology like this is a great example of how people can access reliable, world-leading NHS advice from the comfort of their home, reducing the pressure on our hardworking GPs and pharmacists. Through the NHS Long Term Plan, we want to embrace the advances in technology to build a health and care system that is fit for the future and NHSX will drive this revolution to bring the benefits to every patient, clinician and carer.”

Matthew Gould is the Chief Executive of NHSX, and he said; “The public need to be able to get reliable information about their health easily and in ways they actually use. By working closely with Amazon and other tech companies, big and small, we can ensure that the millions of users looking for health information every day can get simple, validated advice at the touch of a button or voice command. Part of our mission at NHSX is to give citizens the tools to access services and information directly, and partnerships such as this are an important part of achieving this.”

Technology is changing lives

This technology is changing the way we live our lives. The development of the internet means people want immediate information and are becoming increasingly comfortable in engaging devices for answers and support.

There is a need to change behaviour in sizeable parts of the population before this can become a solution suitable for everyone, but it is of interest. At Atlantis Medical, we believe technological developments have an active role to play in providing a better standard of healthcare.

There will always be ailments and conditions that need to be treated in person by a medical professional. However, some matters can see a resolution by passing on clear guidance and instructions. While we may not be at a stage where this can be determined every time, there is no denying the use of internet-connected gadgets in the home or workplace can alleviate some pressure on medical professionals.

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